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Terms & Conditions

Conditions of Use

Welcome to the Lake House Bookshop Online Bookstore.
www.lakehousebookshop.com is wholly owned and operated by the Lake House Bookshop (Private) Limited (hereinafter referred to as the Lake House Bookshop), a company duly incorporated in Sri Lanka under the Companies Act No. 07 of 2007 and having its offices at No. 100, Sir. Chittampalam A. Gardiner Mawatha, Colombo 00200, Sri Lanka. The Lake House Bookshop and its affiliates provide their products and services to you subject to the following conditions. If you visit or shop at the Lake House Bookshop, you accept these conditions. Please read them carefully. In addition, when you use any current or future Lake House Bookshop product or service or visit or purchase from any business affiliated with the Lake House Bookshop, whether or not included in the Lake House Bookshop Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

PRIVACY
Please review our Privacy Notice, which also governs your visit to the Lake House Bookshop, to understand our practices.

ELECTRONIC COMMUNICATIONS
When you visit the Lake House Bookshop website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Lake House Bookshop or its content suppliers and protected by Sri Lankan and international copyright laws. The compilation of all content on this site is the exclusive property of the Lake House Bookshop and protected by Sri Lankan and international copyright laws. All software used on this site is the property of the Lake House Bookshop or its software suppliers and protected by Sri Lankan and international copyright laws.

LICENCE AND SITE ACCESS
The Lake House Bookshop grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of the Lake House Bookshop. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Lake House Bookshop. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Lake House Bookshop and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Lake House Bookshop or Lake House Bookshop name or trademarks without the express written consent of the Lake House Bookshop. Any unauthorized use terminates the permission or licence granted by the Lake House Bookshop. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Lake House Bookshop, so long as the link does not portray the Lake House Bookshop, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Lake House Bookshop logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The Lake House Bookshop does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use the Lake House Bookshop only with the involvement of a parent or guardian. The Lake House Bookshop and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

RISK OF LOSS
All items purchased from the Lake House Bookshop are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
The Lake House Bookshop and its affiliates attempt to be as accurate as possible. However, the Lake House Bookshop does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by the Lake House Bookshop is not as described, your sole remedy is to return it in unused condition.

RETURN POLICY
The Lake House Bookshop operates on a strictly-no-return policy. A product may only be returned if a customer has received a product that was not ordered, has received a product which does not meet the published specifications or a product which is damaged. In all other instances, once a product is ordered it is considered sold and not non-returnable. The Lake House Bookshop does not offer a money-back guarantee or trial products. It is solely your responsibility to ensure that the product you are purchasing will satisfy your requirements.
If you choose to have your order delivered by post, the Lake House Bookshop cannot offer any guarantee about loss or damage in transit. While delivery by post is cheaper, it does involve greater delay and higher risk in of damage or loss.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY THE LAKE HOUSE BOOKSHOP ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE LAKE HOUSE BOOKSHOP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE LAKE HOUSE BOOKSHOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE LAKE HOUSE BOOKSHOP DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAILS SENT FROM THE LAKE HOUSE BOOKSHOP or OR LAKEHOUSEBOOKSHOP.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE LAKE HOUSE BOOKSHOP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting the Lake House Bookshop, you agree that the laws of Sri Lanka, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and the Lake House Bookshop or its affiliates.

DISPUTES
Any dispute relating in any way to your visit to the Lake House Bookshop or to products you purchase through the Lake House Bookshop shall be submitted to for arbitration in Colombo, Sri Lanka, except that, to the extent you have in any manner violated or threatened to violate the Lake House Bookshop's intellectual property rights, the Lake House Bookshop may seek injunctive or other appropriate relief in any court in Sri Lanka, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules prevailing in Sri Lanka. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Pricing and Availability policy, posted on this site. These policies also govern your visit to the Lake House Bookshop. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

CONTACT INFORMATION

Privacy Policy
As part of the normal operation of our services we collect and, in some cases, disclose information about you. This Privacy Policy describes the information we collect about you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about the Lake House Bookshop's practices so that you can make informed decisions. The privacy practices of this statement apply to the Lake House Bookshop website and sub-domains (collectively the "Site"). As described below, some of your personally identifiable information is disclosed to third parties and used by us and third parties. By accepting the User Agreement, you expressly consent to our use and disclosure of your personally identifiable information. This Privacy Policy is incorporated into and subject to the terms of the Lake House Bookshop User Agreement.

A Special Note About about Children.
Children are not eligible to use our services and we ask that minors (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parents or guardians. This policy applies only where a service provided by us requires you, the user to LOG-IN by way of entering your assigned User Name and Password at our LOG-IN page.

Information We Collect
Our primary goal in collecting personal information is to provide you with a smooth, efficient, and customized experience (or ‘service’?). This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier (or ‘better’?). Under some circumstances we may require some additional financial information, such as, but not limited to: if you are registering using an email account at a free email service.
We use your financial information, including credit card information to verify your name, address, and other information, as well as to bill you for your use of our products and services. We automatically track certain information based upon your behaviour on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.
We use data collection devices such as "cookies" on certain pages of our site. "Cookies" are small files placed on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information which is targeted to (‘promote’?) your interests.
Most cookies are "session cookies,", meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and you may be required to re-enter your password more frequently during a session.
If you choose to buy on our site, we collect information about your buying behavior. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve disputes, troubleshoot (what does this mean?) problems and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases.
You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our site's content, layout, and services. These uses improve our site and better tailor it to meet your needs.
You agree that we may use your information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Site. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications on the notification preferences page. You may make changes to your notification preferences at any time.

Our Disclosure of Your Information
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your information that they collect from our Site (‘site’?). Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private.
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed. We aggregate (gather up data across all user accounts) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number, and bank account number, are not disclosed to marketing advertisers, ever.

Legal Requests
The Lake House Bookshop cooperates with law enforcement inquiries, as well as other third parties, to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in (or ‘at’?)our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

Control of Your Password
You are responsible for all actions taken with your User ID and password, including fees (what does this mean?). Therefore we do not recommend that you disclose your Lake House Bookshop password to any third parties. If you choose to share your User ID and password or your information with third parties to provide you additional services, you are responsible for all actions taken with your User ID and password and therefore you should review that third party's privacy policy. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

Reviewing and Changing Your Personally Identifiable Information
Following registration, you can review and change the information you submitted during registration including:
Your User ID and email address. If you change your User ID we keep track of your old User ID(s) and your new User ID. Your registration information such as: name, company, address, city, state, zip code, country, primary phone number, secondary phone number, fax number and gender.
Your password: You must promptly update your information if it changes. Upon your request, we will deactivate your account, contact information, and financial information from our active databases. To make this request, email privacy@lakehousebookshop.com. Such information will be deactivated as soon as reasonably possible in accordance with our deactivation policy and applicable law. We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our User Agreement.
Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored "back up" systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
The Lake House Bookshop uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers. The Lake House Bookshop treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist on the Internet.
We may change this Privacy Policy from time to time based on your comments and our need to accurately reflect our data collection and disclosure practices. All changes to this policy are effective after we provide you with at least thirty (30) days' notice of the changes by posting the changes on the announcements board and sending email to users who select such notification preference.